We provide free shipping Australia wide on all orders.
We aim to ship all in-stock orders within 1-2 business days. All items will be shipped from our warehouse in Sydney. We will notify you via email or phone if there are any expected delays or stock shortages.

We deliver our products using Australia Post eparcel service. Currently, we only ship within Australia only.

Tracking details are provided for all parcels sent via Australia Post so you can track your parcel once it has been posted. Just go to the Australia Post website and you can keep track of where your order is.

All our items are sent “Signature on Delivery” meaning Australia Post are required to Deliver goods and get a signature for the delivery. If no one is available at the time of delivery Australia Post will leave a card for you and take your parcel to the nearest post office for you to collect within 7 business days.  You are welcome to request “Safe Drop” via Australia Post should you require it. Please note: Should you choose to have your parcel left in safe place, we are not liable for “missing mail” claims on these deliveries.

More details on Safe Drop can be found here: https://auspost.com.au/mypost/how-to/deliveries.html?about=safe-drop.

If a parcel is returned to us by Australia Post due to it being unable to be delivered or it was not collected from the Post Office we are charged a Return to Sender fee by Australia Post. The customer will be responsible for the fee charged by Australia post and for any costs to resend the parcel.

Payment Options:

All transactions are processed in Australian dollars.
We accept Visa, Mastercard, American Express, Paypal payments , Afterpay and Bank Deposit.
Customers can also pay by Money Order/Personal Cheque.

If you pay by Money Order or Personal Cheque, please make it to Coverlet Heaven and indicate your name, phone number and
order details.

If you prefer to direct deposit from your bank account, our bank details are:

Name: Coverlet Heaven

Bank: Westpac

BSB: 732-282

Account: 611574 

Please use the order number on your invoice as your payment reference

Security Policy

When purchasing from Coverlet Heaven, card details are transmitted through a secure server.

Coverlet Heaven SSL (Security Site License) Certificate is provided by GeoTrust, a trusted provider of SSL Certificates.

eWAY is our provider for credit card transactions. All your details are encrypted through them for Secure Credit Card Processing. Linen Comfort does not keep or have any access to your credit card number. 

All payments made via PayPal are encrypted through PayPal for Secure Processing. Linen Comfort does not keep or have any access to your credit card numbers or PayPal account.

All payments made via Afterpay are handled through Afterpay for Secure Processing. Coverlet Heaven does not keep or have any access to your credit card numbers or Afterpay account.